Overview

Our refund and returns policy last for 24 hours. If 24 hours have passed since you received the goods, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Items on SALE cannot be returned, as we would have run out of stock by the time you return them, they are the last items in stock and exchanges are impossible to make.

Additional non-returnable items:

• Gift cards
• Downloadable Design/Software products

To start your return, contact us by writing an email to [email protected] or Call or WhatsApp +27684173737

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 7 weekdays after delivery.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, send your preferred banking details to our email address [email protected] so that we can apply the credit amount within 7 working days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {[email protected]}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded or returned.