Yggdra Basileion
Shipping Policy
Shipping Policy – Yggdra Basileion
Last Updated: [20 March 2026]
At Yggdra Basileion, each piece is crafted with intention, precision, and exclusivity. Our shipping process reflects the same commitment to excellence.
1. Order Processing & Production
All garments are produced on a pre-order basis, reinforcing our focus on limited, high-quality releases.
Production & processing time: 5–10 business days
Each item undergoes quality control before dispatch
Orders are not processed on weekends or public holidays
This model ensures that every piece you receive meets the standard of the Yggdra Basileion identity.
2. Domestic Shipping (South Africa)
We partner with trusted logistics providers such as The Courier Guy, PAXI, and PostNet to ensure reliable delivery.
Estimated delivery: 2–5 business days after dispatch
Major cities typically receive faster delivery
Remote areas may experience slight delays
3. International Shipping
We ship globally to selected destinations.
Estimated delivery: 7–15 business days
Delivery times vary depending on customs and local courier services
4. Shipping Fees
Shipping costs are calculated at checkout based on your location and delivery method.
Transparent pricing no hidden fees at checkout
Occasional free shipping promotions may apply
5. Order Tracking
Once your order has been dispatched, you will receive a tracking number via email, allowing you to follow your package in real time.
6. Customs, Duties & Taxes
For international orders:
Customers are responsible for any import duties, taxes, or customs fees
These charges are determined by your country’s regulations
7. Delivery Responsibility
Yggdra Basileion ensures that every order leaves our facility in perfect condition. However, we are not liable for:
Delays caused by courier services
Customs processing delays
Failed deliveries due to incorrect address information
8. Address Accuracy
Clients are responsible for providing accurate delivery details.
Orders shipped to incorrect addresses may incur additional re-delivery charges
No refunds will be issued for failed deliveries due to incorrect information
9. Damaged or Lost Parcels
In the rare event that your order is lost or arrives damaged:
Contact us within 48 hours of delivery
Include your order number and supporting evidence (images, if applicable)
We will assess the situation and provide an appropriate resolution.
10. Contact
For all shipping-related inquiries:
Email:[email protected]
Brand: Yggdra Basileion
Refund Policy
Refund Policy – Yggdra Basileion
Last Updated: [20 March 2026]
At Yggdra Basileion, each piece is crafted with intention, precision, and exclusivity. As a result of our made-to-order production model, refunds are issued under specific conditions to maintain the integrity of our process.
1. Refund Eligibility
Refunds are only granted under the following circumstances:
You received a damaged or defective item
You received the incorrect product
To qualify, you must contact us within 48 hours of delivery and provide:
Your order number
Clear photographic evidence of the issue
2. Non-Refundable Situations
We do not offer refunds for:
Incorrect size selection
Change of mind after purchase
Delays caused by courier services
Items that have been worn, washed, or altered
All purchases are considered final once production has begun.
3. Refund Approval Process
Once your request is submitted:
Our team will review your case within 2–5 business days
If approved, you will receive confirmation via email
We reserve the right to decline refund requests that do not meet our policy criteria.
4. Refund Method
Approved refunds will be issued:
Back to your original payment method
Within 5–10 business days after approval
Please note that processing times may vary depending on your bank or payment provider.
5. Return Requirement
In certain cases, you may be required to return the item before a refund is issued.
Return instructions will be provided upon approval
Items must be returned in original condition
6. Shipping Costs
Original shipping fees are non-refundable
Return shipping costs are the responsibility of the customer unless the error is on our side
7. Order Cancellations
Orders may only be cancelled within 12 hours of purchase
Once production has started, cancellations are not permitted
8. Contact
For all refund-related inquiries:
Email:[email protected]
Brand: Yggdra Basileion
Cancellation / Return / Exchange Policy
Cancellation, Return & Exchange Policy – Yggdra Basileion
Last Updated: [20 March 2026]
At Yggdra Basileion, each garment is produced with intention and exclusivity. As a made-to-order brand, we operate with carefully structured policies to maintain quality, fairness, and operational efficiency.
1. Order Cancellations
We understand that circumstances may change. However, due to our production model:
Orders may be cancelled within 12 hours of purchase only
After 12 hours, production preparation begins and cancellations are no longer permitted
To request a cancellation, contact us immediately with your order number.
2. Returns Policy
Because each item is created specifically for you, returns are limited.
Eligible Returns
We accept returns only if:
The item is damaged or defective upon arrival
You received the wrong item
Requests must be made within 48 hours of delivery, including:
Your order number
Clear photographic evidence
Non-Returnable Items
We do not accept returns for:
Incorrect size selection
Change of mind
Items that have been worn, washed, or altered
This policy preserves the exclusivity and hygiene standards of our garments.
3. Exchange Policy
We do not offer traditional exchanges due to our limited production model.
However, in approved cases (e.g., defective or incorrect items):
A replacement item will be issued instead of an exchange
If stock or production is unavailable, a refund may be considered
4. Return Process
If your return is approved:
1. You will receive return instructions via email
2. Item must be sent back in its original condition and packaging
3. Use a tracked courier service for security
Failure to follow return instructions may result in rejection.
5. Shipping Costs
Original shipping fees are non-refundable
Return shipping is the responsibility of the customer
If the error is on our side, we will cover the return costs
6. Damaged or Incorrect Orders
In the rare case of an issue:
Report within 48 hours of delivery
Include photos and order details
We will resolve the matter through:
Replacement (preferred), or
Refund (if necessary)
7. Processing Time for Resolutions
Review period: 2–5 business days
Replacement or refund processing: 5–10 business days
8. Contact
For all cancellation, return, or exchange requests:
Email:[email protected]
Brand: Yggdra Basileion