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Shipping Policy
At Wang Gifts, Events & Party Shop, we strive to ensure that your orders are delivered promptly and efficiently. Our shipping times are as follows:
- Johannesburg: Orders will be delivered within 24-48 hours.
- Remote Areas in South Africa and Lesotho: Orders will be delivered within 2-16 days.
We aim to provide the best service possible, regardless of your location.
Refund Policy
**Refund Policy**
At Wang Gifts, Events & Party Shop, we are committed to ensuring customer satisfaction. Our refund policy is as follows:
- **Eligibility for Refund**: Refunds are available only if the goods are delivered broken or damaged.
- **Claim Process**: To claim a refund, customers must take photos of the damaged goods and email them to shop@chinamall.app within 24 hours of delivery.
**Non-Returnable Items**
Certain items are not eligible for return or refund, including but not limited to:
- Bodysuits
- Lingerie
- Jewelry
- Beauty items
- Party supplies
- DIY supplies
- Pet products
- Cosmetics
- Items on sale
Please ensure you review this policy carefully before making a purchase. If you have any questions or need further assistance, feel free to contact our customer support team.
Cancellation / Return / Exchange Policy
Cancellation/Return/Exchange Policy
At Wang Gifts, Events & Party Shop, we are committed to ensuring customer satisfaction. Our return and exchange policy is as follows:
- Eligibility for Returns: Returns are available only if the goods are delivered broken or damaged, provided the customer paid for delivery insurance.
- Return Process: To claim a refund, customers must take photos of the damaged goods and email them to shop@chinamall.app at the time of delivery before signing off that they received the goods.
Non-Returnable Items
Certain items are not eligible for return or refund, including but not limited to:
- Bodysuits
- Lingerie
- Jewelry
- Beauty items
- Party supplies
- DIY supplies
- Pet products
- Cosmetics
- Items on sale
Please ensure you review this policy carefully before making a purchase.
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